Questions, answered plainly.
Everything we're asked most, grouped by topic — if it's not here, ask us directly.
Pricing & payment
Do you ever quote a price that's not on the page?
Only for genuinely bespoke scope, like a Custom Store beyond 500 products — and even then, you get a written estimate before anything is agreed.
Can I pay by bank transfer instead of card?
Card payment runs through the checkout; with the manual-invoice option, we send bank-transfer details for the amount due — ask when you book.
Do prices change based on where I am?
No — every price on this site applies whether you're in Braga, Lisbon or abroad. IVA is added at 23% regardless of location within Portugal.
What currency are prices in?
Euros, always — shown net, with IVA added at checkout.
Process
How fast can a project start?
Usually within a week or two of your deposit clearing, once we've confirmed the kickoff week together.
What if my project needs something outside the standard process?
We scope it as a variation during Discover, before any price is fixed.
Do I work with a project manager, or directly with the people doing the work?
Directly with the people doing the work — there's no account-manager layer in between.
Ownership & hosting
Who owns the website once it's finished?
You do — domain, code and content, once your project is paid in full.
Can I move to a different host later?
Yes — nothing about the build locks you into our hosting recommendations.
Do you register my domain for me?
We can, or we can work with a domain you already own — either way, you keep ownership.
What if I already have a developer I want to keep using?
We hand over a clean, documented build; ongoing changes by someone else don't affect what you own.
Languages
Can I launch in just one language first?
Yes — most packages support one language at launch, with the second added later as an add-on.
Is the Portuguese version machine-translated?
No — every PT page is written independently by a PT-first writer, not translated from English.
Can a project be entirely in Portuguese, with no English at all?
Yes — we work in whichever language, or combination, suits your business.
Care & support
What if I don't want a Care Plan?
That's fine — you still own everything at handover; a Care Plan is optional, not a condition of the build.
Can I add a Care Plan later, after launching elsewhere?
Yes, once we've reviewed the site during set-up.
What's the fastest response time available?
Same business day, on the Priority Care Plan.
Who do I contact if something urgent breaks?
Your Care Plan tier's stated contact and response time; without a plan, reach us through the contact form or by phone, without a guaranteed window.
Still unsure?
Ask us directly, or book a Discovery Session — €120, credited in full against any project you order within 60 days.